Ideate takes a holistic approach to service orientation. Instead of modelling a research process as a single monolithic flowchart, Ideate has thoughtfully deconstructed complex research lifecycles into loosely-coupled Services. A Service Oriented Process, or process fragment, represents a single step or series of related steps that collectively fulfil an abstracted business need (e.g. form completion; error checking; internal review; account establishment; project startup; etc.).
Ideate’s approach gives it unprecedented support for long-running human-centric processes that involve frequent ‘wait’ periods, extensive conditional branching, complicated decision trees, and interrelated processes. Importantly, the architecture manages all these variables in a consistent and structured way that provides for governance and change management.